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At Spicy Wears, we want you to be completely happy with your order. Since our products are customized and personalized, please read the policy carefully before placing your order.

1. Returns

Customized products cannot be returned unless they are damaged or faulty.

If you receive a damaged or incorrect item, please contact us within 7 days of delivery.

Include your order number and photos of the item when reporting an issue.

2. Refunds

Refunds are only issued for damaged or faulty items.

Once we receive and verify the returned product, your refund will be processed within 5–7 business days.

Refunds are issued using the original payment method.

3. Exchanges

We do not offer exchanges for customized items.

If your item is damaged or incorrect, we will replace it with a new one at no extra cost.

4. Shipping for Returns

Customers are responsible for return shipping unless the product is damaged or incorrect.

We recommend using tracked shipping to ensure the product reaches us safely.

5. Contact Us

For any returns, refunds, or issues with your order, please contact us:

📧 orders@spicywears.co.uk
📞 02080507520

We are committed to providing high-quality, personalized products and excellent customer service. Your satisfaction is our priority!