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Last Updated: [22 January 2026]

Welcome to Spicy Wears. These Terms and Conditions govern your use of our website https://spicywears.co.uk/ and the purchase of our products. By placing an order, you agree to be bound by these terms.

1. Business Information

  • Business Name: Spicy Wears
  • Website: https://spicywears.co.uk/
  • Address: Vista Business Centre, 50 Salisbury Road, Hounslow, TW4 6JQ, United Kingdom.
  • Email: orders@spicywears.co.uk
  • Phone: 02080507520

2. Services

Spicy Wears provides customized and personalized apparel and promotional items, including but not limited to Polo Shirts, High Viz, T-Shirts, Caps, Mugs, Bottles, Jackets, and Trousers across the UK.

3. Orders and Personalization

  • Accuracy: For personalized items, you are responsible for ensuring that all details, spellings, and designs provided are correct. Once production begins, changes may not be possible.
  • Image Quality: We are not responsible for poor-quality prints resulting from low-resolution images provided by the customer.
  • Right to Refuse: We reserve the right to refuse any order that contains offensive, copyrighted, or illegal content.

4. Pricing and Payment

  • All prices are shown in GBP (£).
  • We reserve the right to change prices at any time without prior notice.
  • Payment must be made in full at the time of placing the order via our secure payment gateways.

5. Delivery

  • We deliver across the United Kingdom.
  • Estimated delivery times are provided as a guide. While we strive to meet these dates, Spicy Wears is not liable for delays caused by third-party couriers or industrial action.

6. Returns and Cancellations (UK Consumer Rights)

  • Personalized Goods: Under the UK Consumer Contracts Regulations, the “14-day cooling-off period” and right to cancel do not apply to goods that are made to the consumer’s specifications or are clearly personalized.
  • Faulty Items: If a product is faulty or the customization does not match your approved proof, please contact us at orders@spicywears.co.uk within 14 days of receipt for a replacement or refund.
  • Non-Personalized Goods: For standard (non-custom) items, you have 14 days to return the product in its original condition.

7. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Spicy Wears. You may not use our branding or content without written permission.

8. Limitation of Liability

Spicy Wears shall not be liable for any indirect, special, or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products. Our total liability shall not exceed the amount paid for the specific order.

9. Privacy Policy

Your personal data is handled in accordance with the UK GDPR. Please refer to our [Privacy Policy Link] for details on how we collect and use your information.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Us

If you have any questions about these Terms, please contact us:
• Email: orders@spicywears.co.uk
• Phone: 02080507520
• Address: Vista Business Centre, 50 Salisbury Road, Hounslow, TW4 6JQ.